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Journey of a health model

Last Updated: August 2016

The journey to put Whānau Ora into practice was recently outlined by Tui Ora data analyst Hone Rata at a national conference. Run in Auckland by Te Pou Matakana from July 11-13, it attracted speakers, politicians and providers from around the country. Hone was invited to speak with his presentation, Finding Whānau, a case study of how Whānau Ora was created and deployed inside Tui Ora.

He outlined the background including the early pilot project Te Ao Auahatanga which helped Tui Ora find out what challenges whānau were facing in health services.

From there it worked on developing its model of care so that whānau became the centre of the way services were delivered.Part of that change is the staff cultural competency programme Te Raukura, launched in July.

Other milestones along the journey have been a major upgrade of IT systems – the way for example that client information (CMS) is managed, recorded and accessed. Tui Ora is using Whānau Tahi navigator which allows staff to allocate or centre services on a whānau rather than an individual – the downfall of many other systems, says Hone.

“We are pairing this CMS capability with a re-tooling of our staff that work remotely…our mobile staff now have laptops which they tether to mobile phones.They are also able to synch their Whānau Tahi records if they are travelling to rural areas or those where internet reception is poor.”

Collaborations with others in the sector such as the SLAT‘s or Service Level Alliance Teams, has informed much of the change.

“Once our services are integrated it will be possible for us to have a complete view of a whānau or individual’s journey through our services.

"This view helps us to find bottle necks and gaps in our services. It should also help us to make sure that people aren’t missing out on services that can support their needs.”

Feedback to the presentation was positive.

“People appreciated that it was not a sales pitch, it was a description of our challenges and what went well. Many shared feedback of their organisational struggles.”

The conference which received national media attention was a vibrant opportunity to celebrate achievements and learn from each other, he says.

"There was real sense of Te Ao Maori about it - it had a real whānau feel."
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