Covid-19 Level 2 Update

Last modified: 23 November 2021 

 Tui Ora Services



















 Youth Service

Tui Ora Family Health remains OPEN and the team are available for appointments as usual on 0800 TUI ORA or 06 759 4064.

Please ensure you wear a face mask or covering when visiting our sites and sign in using the QR code or manually.

The Pharmacy will remain open for the provision of medications during normal hours. These are 8:30-5:00pm weekdays.

Social distancing of 2 metres and mask wearing is required in the pharmacy.

Our kaimahi have returned to work on a rostered basis under Alert Level 2.

Some staff continue to operate remotely and provide support over the phone, via mobile apps or online.

The following services will continue to operate in-house:

  • Addiction services
  • Co-existing problems, Early intervention
  • Community mental health
  • Community housing and support
  • Pāhake Whaiora Primary Care
  • Needs Assessment & Service Coordination
  • Perinatal Mental Health
  • Vocational Support
  • Activities Programme 
  • Consumer Advocacy
  • Taranaki Primary Connections
  • Taiohi Ora Youth Wellness

These services will operate remotely and provide support over the phone, via mobile apps or online:

  • Taranaki Stop Smoking
  • Oranga Mokopuna
  • Pāhake Programme
  • Taranaki Suicide Prevention
  • Tiki Toa
  • Tiaki Ūkaipo Breastfeeding Service 

Youth Service will continue to operate remotely and provide support over the phone, via mobile apps or online,

There will also be kaimahi in the office in Hawera and New Plymouth for Taiohi who want to meet face-to-face

  • Support for young people aged 16-18 not in education, employment or training to access education, training, or work-based learning.
  • Those receiving Work and Income Youth Payment (YP) or Young Parent Payment (YPP)
  • Youth Service remains open for phone and online consultations during normal office hours. 

Covid-19 testing for Tui Ora Family Health patients ONLY

At this stage Tui Ora can only provide Covid-19 testing for people registered with Tui Ora Family Health, as well as staff. 

Tui Ora patients can call 06 759 4064 or 0800 TUI ORA (0800 884 672) if they have any symptoms and would like a test.

We encourage all other public and whānau with symptoms to call their GP or Healthline 0800 358 5453.

There are four TDHB community based testing centres (CBAC) in New Plymouth, Waitara, Hawera and Opunake. 

Information on how and where to access testing can be found on the DHB website(external link)

Further work is being undertaken with TDHB in preparation for increasing access to Covid-19 testing and contact tracing.

Covid-19 vaccinations for Taranaki community  

The following clinics will be open for vaccinations for whānau aged 12+. We will update these details regularly.








Tuesday 22nd - Friday 26th November

Tui Ora New Plymouth, 36 Maratahu St, New Plymouth 

9am - 4pm 

Te Whāre O Ngati Rāhiri Nui Tonu,  38 Queen St, Waitara

10am - 3pm

Spotswood Countdown, Tuesday, 9am -12pm

Roving RV 

Tuesday 2pm - 7pm, call on 06 759 4064, New Plymouth & Opunake 

Wednesday 24th November

Marfell School, 8:30am - 11:30am (Every Wednesday)

Rangiatea, 131 South Rd, Spotswood 1pm-4pm (Every Wednesday) 

Te Whāre o Ngati Rāhiri Nui Tonu, 38 Queen St, Waitara

1pm - 7pm

Bell Block McDonalds,

11:30am – 2pm

Roving RV

Hickford Park – City Touch

3pm -6pm

Thursday 25th November 

Te Whare o Ngati Rāhiri Nui Tonu, 38 Queen St, Waitara 

10am - 3pm

Roaming RV

10am - 3pm, call on 06 759 4064, Opunake 

Friday 26th November

Te Whare o Ngati Rāhiri Nui Tonu, 38 Queen St, Waitara, 

10am – 4pm

Roaming RV

9am - 3pm, call on 06 759 4064, New Plymouth 

Contact details

General enquiries and support:

Phone 06 759 4064 or 0800 TUI ORA (0800 884 672)

Email [email protected]


Phone 06 759 4064
Email [email protected] link) link) link)


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