May 2020

Tui Ora Nurses and Theresa

As the country is moving to Alert Level 2 Tui Ora services and programmes are adjusting to resume in-person care in line with Covid-19 practices.  

The health and social services provider worked in the past two months with iwi, agencies and other partners to deliver thousands of hygiene packs provided by the Whānau Ora Commissioning Agency (WOCA).

The essential hygiene items are prioritised for kaumātua, kuia, whānau Māori with children under 5, also those with chronic and long-term health conditions.  Many other groups such as kura kaupapa Māori and kohanga reo are also recipients of the resources as distribution continues.

Tui Ora will continue its work alongside iwi and other partners in ensuring welfare needs are prioritised says CEO Hayden Wano. 

“There is a feeling the country has moved back to ‘normal’ compared to where we were, but wellbeing needs will continue for a long time yet. The ‘bite’ will happen in coming months when unemployment rises and the impact of ongoing anxiety may hit communities hard.”

Other measures the organisation put in place to ensure it was responsive and community-driven will continue such as the 0800 TUI ORA helpline, live chat on its website, covid-19 testing and flu vaccinations.

Mr Wano, who supports a Venture Taranaki campaign encouraging people to spend and shop locally, says there is much resiliency in the community.

“Iwi demonstrated their ability to mobilise and protect our community.  Leadership was shown; we don’t want to lose that momentum, but we will need to continue working together.  Our whānau ora approach means we have staff (kaiārahi) to guide and navigate people through tough times.”

Many Tui Ora services and programmes continued as essential services during Level 3 and 4, with staff using online methods.  From Monday May 18 all will resume, but with modifications around areas such as group work.  Staff will return to the Tui Ora sites in a staggered approach with many continuing to work from home.


Further information

  • During Level 3 and 4 Tui Ora packed and delivered more than 3,500 Whānau Ora Commissioning Agency (WOCA) hygiene packs across Taranaki - with more to be distributed. This mahi was supported by Tu Tama Wahine, Ngāruahine Iwi Health Services, five North Taranaki Iwi and Taranaki Police.
  • It conducted and supported 300 Covid-19 tests in Waitara and Urenui including surveillance stations run alongside TDHB.
  • Provided flu vaccination ‘drive-by’ clinics to more than 400 of some of our most vulnerable from Urenui to Eltham and across to Manaia.
  • Worked alongside Ngāruahine Iwi Health Services, Ngāti Ruanui Health Services and the five North Taranaki iwi to streamline services so whānau Maori could access health services and kai packages – these organised through iwi.
  • Tui Ora also worked collaboratively with five local iwi; Te Kotahitanga o Te Atiawa, Te Kāhui o Taranaki Iwi, Te Rūnanga o Ngāti Tama, Te Rūnanga o Ngāti Maru Taranaki Trust and Te Rūnanga o Ngāti Mutunga to provide important Covid-19 information to whānau.
  • 0800 TUI ORA (0800 884 672) is open during business hours Monday to Friday. The live chat, available on the website link), is called Tui Ora Whānau. 

For further information contact CEO Hayden Wano [email protected] or Sarah Foy, Senior Communications Advisor 027 351 6803 [email protected]

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