About this Service

The Whānau Hāpai Service focuses on whānau who have high and complex needs and are caring for children aged between 0-5 years. It wants to foster healthy, engaged whānau so pēpi and tamariki have the best start in life.

Empowering whānau to set goals, actions and make long-term change is at the heart of the service. They are encouraged to plan their own steps for a better future. Whānau Hāpai recognises that this is a journey, called a Comprehensive Pathway, with many points along the way.

Traditionally services and providers have determined how things work and whānau have had to fit in, regardless of what else is going on in their lives. Whānau Hāpai wants to change that.  Its staff called kaihāpai support and navigate people along their pathway.

The first of its kind in Taranaki, Whānau Hāpai is a pilot project and a collaboration between health providers Tui Ora, Ngāti Ruanui and Ngaruahine who are part of a Taranaki Māori health alliance called Te Kawau Mārō (TKM) which also includes Taranaki District Health Board.

Who is this service for?

  • Whānau who are caring for a child aged between 0-5 years.
  • Those currently enrolled with a Te Kawau Maro (TKM) health provider (Ngaruahine, Tui Ora, Ngāti Ruanui)
  • Whānau assessed by TKM services as having needs not met by the usual health and social services.
  • Whānau being seen by multiple services with a reoccurring situation(s.)
  • Whānau negative about their experiences of services to date.
  • Whānau who show willingness to make change and better their situation.
  • Whānau prepared to participate in planning that identifies their goals and aspirations.

What does this service cost?

Free