Your rights when receiving a Health or Disability Service


You should be treated with respect. This includes respect for your culture, values and beliefs, as well as your right to personal privacy.

Fair Treatment

No one should discriminate against you, pressure you into something you do not want or take advantage of you in any way.

Dignity and Independence

Services should support you to live a dignified, independent life.

Proper Standards

You have the right to be treated with care and skill, and to receive services that reflect your needs. All those involved in your care should work together for you.


You have the right to be listened to, understood and receive information in whatever way you need. When it is necessary and practicable, an interpreter should be available.


You have the right to have your condition explained and to be told what your choices are. This includes how long you may have to wait, an estimate of any costs, and likely benefits and side effects. You can ask any questions to help you to be fully informed.

It’s Your Decision

It is up to you to decide. You can say no or change your mind at any time.


You have the right to have someone with you to give you support in most circumstances.

Teaching and Research

All these rights also apply when taking part in teaching and research.


If you need help, ask the person providing the service. You can contact Tui Ora on 06 759 4064 or the Health and Disability Commissioner on 0800 11 22 33


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